Q. Why does Milestone XProtect drop frames when recording from the IQeye cameras

A. The problem is with the Motion detection in the Iqeye camera. This seams to cause the camera to drop frames as it processes the video.

The solution to this is to disable the motion detection within the camera. This can be found under the “window” tab and then “motion” tab.

You may also want to disable the motion detection with in Milestone. This can be found in the camera settings options under the administrator settings. You will first need to set the set the “Motion Detection” to low on “Noise Sensitivity” and “Motion Sensitise”.

You will then need to set the Exclude regions to “Set all”. This can be found in “Exclude Regions…” option.

We achieved 15 IPS on 3 cameras with the following settings

Iqeye 511, 755 and 753

Image size: HD format 1280 x 720
Quality: Fine
Max frame rate: 15
Motion: Disabled
IQrecorder: Disabled
Trigger: Disabled

Milestone XProtect Basic +

Desired frame rate: 15 per second
Motion Sensitivity: Low
Exclude regions: All

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